FAQs

Written cancellations (e-mail or fax) 48 hours or more prior to pick up time will be refunded in full. There will be no refunds for cancellations within 48 hours of the pick up time. Refunds will be credited back to your credit card.

How much luggage per passenger is allowed?

Each passenger is allowed 2 pieces of luggage. Carry-ons must be placed on your lap and in your possession at all times. All arrangements will need to be paid in advance via credit card. If additional charges occur at the airport a credit card will need to be secured.

Is there a charge for oversize luggage?

Must be reserved and paid for in advance as follows:

Golf Bags – $6.00
Skis – $12.00
Bikes – $12.00
Snowboards – $12.00
Surfboards – $12.00

We do not handle scooters, non-collapsible wheelchairs, wind surfboards, large trunks or any other such item.

Do I need to notify you that I am a wheelchair passenger?

Yes Please! All wheelchair reservations must be made 72 hours or more in advance. We only handle folding wheelchairs. Please notify us by separate e-mail or fax so that we can make special arrangements.

Our drivers are not allowed to assist passengers in or out of wheelchairs OR on and off vehicles. If you need assistance, your traveling companion must provide it.

Is there a charge for children?

All children too big to ride on the lap of an adult must take a seat and therefore pay full fare. Children in car seats also pay full fare for the seat. If you require a car seat we can provide one for you for an additional $12.00 per transportation. You must give us 72 hours or more notice to reserve a car seat.

All arrangements will need to be paid in advance via credit card. If additional charges occur at the airport a credit card will need to be secured.

E-mail and Fax address?

E-mail and fax address will be provided to you as soon as you submit your website reservation. Here you can let us know if you have any oversize luggage, have a wheelchair reservation and/or require a car seat.

What are your hours of operation?

We maintain a number of shuttles and services that operates 24 hours a day, so it doesn’t matter if you have a redeye flight off the island at 1am – we can get you there. You can Book Your Shuttle Online or call and discuss available options for shuttles or tours in Maui, and to and from Kahului Airport.